Demo and Getting Started
Like many people, when Taylor first saw the Bolster demo, it was the time-saving element of the Bolster platform that caught his attention the most. “The ability to give our customers so many options without having to change their estimate was the most appealing.” Says Hix. “We currently have over 30 decking material options programmed into the system, and our customers can try their quote out with each of them.” This is one of the features of Bolster’s platform that appeals to many contractors. Being able to offer options and upgrade with just one quote really is a game-changer, but Taylor is taking it one step further. “Because our Bolster quotes and presentations look so good, we’ve turned the quote process into a big reveal.” Says Hix. “We set up a date to present the quote to our clients, and honestly, when we do, they’re just blown away by how professional it all looks.”
Challenges and Support
Like any transition, Taylor’s first few attempts to get Bolster working for him were a challenge; however, when he reached out to our team, they were ready to help. “I’ve been blown away by the support I have got from Bolster’s team.” Says Hix. “They’ve helped me to build my deck quote system so that it’s quick and easy to do.” He adds, laughing, “I’m trying to do the same for pergolas and roof coverings, but I am not nearly as good.” It’s a good thing that the Bolster customer success team is always on his side, though. They’ll be helping him to tweak and perfect the estimates for his other services. This is one of the things that Bolster prides itself on. We’ve got the best customer support in the industry, and we’re always looking for new ways to help our customers. Whether it’s the easy-to-follow tutorials and videos we provide or hands-on support, we’re always there when you need us.