Mangino Home Improvements

Bolster has helped enable George win a major deal that changed the way Mangino Home Improvements built and sent out estimates to their customers.

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Mangino Home ImprovementsThe Bolster App, shown on an iPhone 16
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Mangino Home Improvements' success in sales and estimating

George and his family business have been Bolster's customers for 6 months and found our platform a game changer. The chance to comprehend the full power of our platform came with their third project booked with us when they were bidding on a large addition job along with substantial renovation to the existing home. The preliminary estimate they communicated to the customer without using our software was $350k!

Customer Success

The Mangino's asked our customer success team for help with building out the assemblies they would need for the addition. Our team sat down with George and went over the drawings and scope of work for the project. George started building assemblies which we added to their account one by one and had them work on them to "fill in the blanks" while we built out the rest of the assemblies.Once the estimate was complete, the total came to $490K, significantly larger than the verbal estimate they gave the customer before starting on number crunching!

Fighting off the competition

At the time the Mangino's were bidding against several other contractors but ended up winning the deal because of Bolster. Even though they came in with a higher quote than their competitors, the customer decided to seal the deal with them because they loved the interactive proposal and the ability to upgrade/downgrade and select the options they wanted.

The upper hand

Winning this job was fundamental for Mangino Home Improvements as the use of our software gave them the upper hand over the competition. This meant that they were able to increase their booked project rate as well as their profits. In addition, the accuracy of Bolster's estimates saved them from giving wrong information to their customers which would have led to friction (slowing the customer from reaching their goal, and at the same time slowing the sale).

The importance of customer experience

In addition to getting the software set up to Che’s needs, Troy helped Che identify areas where he was under-charging for services and determined the accurate cost of material and labor. This was a game-changer for Patriot Fencing and Construction.A couple of weeks after subscribing to Bolster, Che saw an immediate increase in his sales; $82K, all from fencing projects in October 2021. They are trending upwards of ½ million dollars in sales for the year.

“The software is a huge upgrade to the customer experience. I’m able to educate my customers on costs and provide a detailed breakdown of material and labor. Customers can select the finishes and products they need, all from the estimate itself. They can even see progress and estimated project completion time online. Bolster allows me to book more jobs with accurate costs while providing excellent customer experience for ongoing projects.”

Final thoughts

After closing the deal they contacted us to let us know how crucial our software was in booking this home renovation job and were very appreciative of the thorough help they received from our customer success team.

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